Today, custom apps have become a trend as they solve lots of purposes and give enterprises a competitive edge. ServiceNow investment offers you more value when creating custom apps on the Now Platform. ServiceNow app development solutions are suitable for all business types surviving with manual processes and legacy apps. The Now Platform comes with loads of tools and capabilities for custom apps. Moreover, ServiceNow’s no-code and low-code development framework enable you to add new business logic. Read here more on the process of building custom enterprise apps on Services using different tools and capabilities. Also, check some of the benefits that business organizations can secure after developing apps on ServiceNow.
Benefits of Developing Apps on ServiceNow
There is a long list of low code app development platforms available in the competitive market. The thing that makes ServiceNow highly beneficial for you is that it is a rapid and intuitive app development toolkit. Business users or app developers can build basic apps or product prototypes with simple drag and drop interfaces.
When it comes to more advanced enterprise app development, you need to be an expert in coding. As per an IDC review of enterprise ServiceNow users, Business organizations will get $5.63 million worth, on average, of IT staff productivity benefits every year. And the same happens to owe to repeatable processes, improved visibility, and higher automation. Moreover, participants in the survey also reported the following benefits after using ServiceNow:
Automation of manual tasks
Consolidation of IT systems
Customized IT processes
Cost savings
Improved IT scalability
Improved IT transparency
Reduced infrastructure maintenance requirements
Single system of record (ERP)
Basic process to create apps with ServiceNow
When you develop an app in the Now Platform, you get a big reason to manage business processes and store information conveniently. Look at the primary ServiceNow custom application development process that you can use to create apps fast.
Defining business requirements
This is the first step in creating business requirements and tracking the progress of those requirements. Here, Project Portfolio Suite and Visual Task Boards tools are recommended for app creation. It would be great if your requirements could answer questions regarding app needs, app usage, and app functionality.
Defining the data model
The next step is defining the data model. In this step, you have to identify the critical information that the app will track. Here, the ServiceNow Studio tool can help you get a better outcome with the least effort. Try your best to answer some questions regarding capturing information needs, references, and extension of tables with records.
Build the app
The next step in the process is to create apps and configuration records. Start things with creating a custom app record and setting the app scope. Then, create an app data table for storing app-specific data. Move ahead and design the user interface. Further, set app access settings to control other apps from unwanted access to app data. At last, add business logic and automation in order to meet all business requirements.
You can also build the app to support multiple developers engaged by pushing and linking the app. Just push the app to other instances and connect it to a GIT repository, and it will definitely help you save and manage multiple versions. Here, you can make the most out of Guided Application Creator, ServiceNow Studio, Flow Designer, and Team Development tools to create your choice apps.
Test the app
After going through three different stages, it is high time to test the app. You can do the same by verifying if the app meets your business requirements or not. Here, testing will help you cover record operations, user interface elements, and runtime operations. Go for tools like Project Portfolio Suite and Visual Task Boards to test the app in a perfect manner.
Share the app
Finally, it is time to share the completed app with others. Publish the application to the ServiceNow application repository and ServiceNow Store to share it with instances and everyone, respectively. Then, you can publish the app as an Update Set. Here, the ServiceNow application repository, System update sets, and ServiceNow Studio tools make things happen in your favor.
Application development tools and capabilities
There are various tools and capabilities for developing apps in ServiceNow. The developer and builder can use these tools to get customized enterprise apps without wasting valuable time. These tools help you save maximum time and effort. Developers and builders easily design, build, and develop powerful digital workflow apps utilizing App Engine to bring people and processes under a single platform.
For Developer and Builder
App Engine Studio – Create apps from scratch with a low-code app environment
Delegated Development – Extend the platform beyond IT to help low-code developers build apps in conformance with IT
Flow Designer – Build codeless process flows individually in a natural language ecosystem
Guided Tour Designer – Create embedded self-help for faster adoption of new forms, reports, and apps
Mobile – Develop and deploy native mobile experiences using intuitive mobile designer
Studio IDE – Leverage web-based integrated development environments for app building, deployment, and management
UI Builder – Create custom portal pages and workspaces for having an engaging experience
For Developer Only
APIs and Integrations – Import and export information as per changing needs leveraging standard or custom-scripted APIs
Automated Test Framework – Perform app’s functional testing and ease platform upgrades
Continuous Integration and Delivery (CI/CD) – Using CI/CD delivery to develop scoped apps at scale
Source Control – Cleft and outlet your app leveraging built-in Git support
Summing up
Professional ServiceNow consultants offer timely assistance and guidance to companies in building ServiceNow apps. They can also extend a helping hand when it comes to assisting in designing and building apps, building reusable pro-code components, building the business case, identifying opportunities, and training experts and teams to be self-sufficient
If you need, consultants can also help you design, build and support ServiceNow apps professionally.
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